SMG called upon to help with tourism recovery

Updated: Jun 18, 2020

Winter Park, Colo., June 11, 2020—Driven by a collective concern about how the tourism industry can restart from the devastation brought on by the Covid-19 pandemic, a group of seven Colorado-based tourism veterans with decades of experience are joining forces to ‘give back’ to the industry

they love.

Brought together by Ralf Garrison, mountain travel and tourism veteran, the initial group includes individuals from a variety of specialty niches. Their stated goal is to help any destination-related tourism business create a plan based on updated data and best practices to navigate a path to whatever the new normal will be for the tourism industry.

Recommendations will be based on the ever-changing and emerging guidelines for operating a variety of tourism-related businesses in this new environment.

Initial efforts focus on quantifying the economic impacts of the pandemic—specifically on the travel and resort industries and their communities, establishing a set of metrics to track the return to financial viability and establish best practices for re-opening. Ultimately, the plan is to develop and test a set of assumptions about the new realities that take into consideration consumer confidence, comfort, and financial security.

Plans also call for a resource center that will be provided free of charge.  It will also contain a data library, an information table collated by independent tourism specialists, and the first results of various polls conducted and provided by a market research firm.

From the data gathered and analyzed by the Insights Collective team, a destination transition strategy will be developed for more individualized reporting and consulting using a new platform currently under development to navigate for the new normal in leisure travel. This more advanced and targeted guidance will become a commercial venture.

Initial Committee Members include:

Chris Cares - RRC & Associates

Tom Foley – Inntopia

Carl Ribaudo - SMG Consulting

Brian London – London Tourism Publications

Jesse True – True Mountain Consulting

Susan Rubin-Steward – SRS Consulting

Barb Taylor Carpender  - leisure travel specialist

Jane Babilon – leisure travel specialist

“I felt compelled to do what I could for an industry where I have spent my entire professional life,” explained Garrison, co-founder of Mountain Travel Symposium and founder of DestiMetrics.  “When I saw the huge impact that Covid-19 was going to have on the leisure travel industry, I started by calling old friends and seeing what we could do. I wondered how we could help guide these struggling businesses by using some of the data we had already collected to help build a new future?” he continued.

Using a “group-think” approach that taps into their varying industry expertise, the group will also be inviting the participation and collaboration with destination resorts along with input from representatives from the public sector involved with tourism-dependent businesses.

“Our only goal is to take this world-class team of volunteers and tap their decades of experience to help anyone in the tourism business, from lodging and local visitor centers to restaurants and attractions. We want to provide them with fact-based data to help them make the best possible decision for their businesses,” Garrison concluded. 

Joan Christensen

JC Communications

(970) 509-0710

Carl Ribaudo

SMG Consulting

(530) 957-5299

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